Privacy Policy

Introduction

Green Cross Training Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or interact with our website.

Data Protection Act

We are registered under the Data Protection Act 1998 (registration number A8132769) and abide by the eight Data Protection principles set out in the Act.

Transfer of Data Outside the European Union

Green Cross Training does not operate outside of the European Union. All data processing occurs within the EU.

Collection of Personal Data

We only require you to provide personal information necessary to complete specific tasks. For example, to process an order and contact you in case of issues or related services.

The types of information we may collect include:

• Name and contact details (email, phone number, address)
• Date of birth (for certification purposes)
• Payment information (processed securely)
• Course booking and attendance records

Use of Your Information

We use your information to provide and personalise services, and to communicate with you. We may send you offers and news about our services.

We only share limited data (name and date of birth) with awarding bodies for certification purposes. We do not share data with other organisations unless legally required to do so.

Disclosure of Your Information

We only disclose your data as permitted by our registration or as required by law. This may include:

• Awarding bodies for the purpose of issuing certificates
• Legal authorities if required by law
• Service providers who assist in delivering our services (under strict data protection agreements)

Other Websites

We are not responsible for the privacy policies of external websites linked from our site. We encourage you to review their policies when visiting external sites.

Use of Cookies

Cookies are required to enable personalised features on our site. Our cookies don't store sensitive information. You can manage cookies in your browser settings.

Learn more about cookies at www.allaboutcookies.org.

Strictly Necessary Cookies

Used to maintain your session and shopping basket functionality. These are essential for the website to operate correctly.

Functionality Cookies

Remember your login and preferences to improve user experience across visits.

Third-Party Cookies & Embedded Content

External media (e.g., YouTube videos) may set cookies. We don't control these cookies. Please check their respective privacy policies for details.

Sharing Tools

Social sharing buttons may set cookies from the respective platforms. We don't control these cookies.

Privacy & Security of Personal Data

We use appropriate technical and organisational measures to protect your personal data, including:

• 128-bit SSL encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Staff training on data protection

GDPR Compliance

As of May 25th 2018, we comply with the General Data Protection Regulation (GDPR). We ensure:

• Data is lawfully, fairly, and transparently processed
• Data collection is minimal and purpose-limited
• Data is accurate and kept up to date
• Data is deleted when no longer needed
• We respond promptly to data subject requests
• Appropriate safeguards are in place

We do not claim rights over your personal data and only use it as needed to fulfil our obligations to you.

Third Parties

We may use service providers to help deliver our services. Current providers include:

• Prospect Global Ltd (Sopro) - sopro.io
  ICO Registration: ZA346877
  Contact: dpo@sopro.io

We ensure all third-party providers handle data lawfully and only for specified purposes, with appropriate data processing agreements in place.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing

You can request access to your data or exercise any of these rights at any time using the contact details provided above.